Frequently Asked Questions

New clients begin by filling out a service inquiry form on our Request Service page. Our team will reach out by phone within 1 business day, walk you through the process, and send you a custom estimate. We don't offer instant online booking for new clients — this ensures every clean is properly planned and priced for your specific home.

New client cleans start at $450. Final pricing is based on your home's size, layout, and current condition. You'll receive a detailed estimate before anything is scheduled — no surprises.

The estimate we provide is the total for your service — we don't charge by the hour.

First Time Reset Cleans are significantly more thorough than regular maintenance visits. Depending on the size and condition of your home, you can expect the clean to take anywhere from 3 to 8 hours.

Payment is due after the service is completed. New clients are required to have a card on file at the time of booking.

A $50 deposit is required for all new clients, with a card kept on file. Larger projects — move-in/move-out and post-construction cleans — require a 50% deposit at booking. The remaining balance is due after the service is completed.

We accept all major credit and debit cards, as well as Afterpay.

Tipping is never expected, but always appreciated. 100% of tips — cash or card — go directly to your cleaning team.

We require at least 48 hours' notice to cancel or reschedule without a fee.

• 24–48 hours' notice: $100 cancellation fee
• Same-day cancellation: 75% of the service total

Rescheduling also requires at least 48 hours' notice.

We understand that life happens. If you experience a genuine emergency, reach out to us directly and we'll handle it on a case-by-case basis. Our standard cancellation policy applies in all other circumstances.

We observe major holidays and may need to reschedule appointments that fall on those dates. We'll always give you advance notice and work with you to find an alternative time.

Existing clients can log in to their client portal to view upcoming appointments, request service, and manage their account. Client Login →

A few things help us do our best work:

• Clear excessive clutter so we can access surfaces
• Put away valuables, jewelry, cash, and sentimental items
• Secure pets if you prefer — though we're happy to work around friendly pets
• Let us know of any specific areas or items to avoid

No — the majority of our clients are not home during their service. We'll coordinate all access details when we confirm your appointment.

Absolutely. Most clients are not home, but you're welcome to be. We just ask that during the clean, our team is given space to work efficiently through each area. If you have specific instructions or preferences, share them before the appointment begins.

We work with whatever access method is most convenient for you — a lockbox, a key, a door code, or a garage code. All access information is kept strictly confidential and is never shared outside of your assigned cleaning team. Please also let us know if you have a security alarm so we can coordinate accordingly.

Typically 2–3 cleaners per visit. On rare occasions we may send a single cleaner due to availability — we'll always let you know in advance if that's the case.

Yes — we assign the same cleaning team to recurring clients whenever possible. If a cleaner is unavailable, we'll either reschedule for a time that works for you or send another vetted team member with your approval.

Yes — we provide all of our own cleaning supplies and equipment. We just ask that you provide paper towels and trash bags. If you have specific products you'd like us to use, leave them out and our team will use them.

Our standard products are safe for homes with kids and pets. We use stronger disinfectants only in bathrooms and kitchens, where it matters most. If you have allergies or preferred products, let us know in advance or leave them out for our team.

We treat every home with care and professionalism, but we are not responsible for lost or misplaced items. We strongly recommend putting away valuables, jewelry, cash, and sentimental items before your cleaning appointment. If something cannot be moved, please let us know in advance so our team can clean around it carefully.

We do not clean fine china, crystal, antiques, collectibles, artwork, or other high-value or irreplaceable items. Please put these away before your appointment or let us know which areas and items to avoid. Our team will not handle items that appear fragile or valuable without explicit direction from you.

We take every precaution to protect your home and belongings. In the rare event that something is damaged by our team, contact us within 24 hours of your service with photos and details. We will review the situation and work with you toward a fair resolution. Philly Cleaning Company is fully insured for this reason.

We do not move heavy furniture as part of our standard service. We clean around and beneath furniture that can be easily moved without risk of damage. If you'd like specific areas accessed, please move furniture prior to your appointment.

To keep our team safe and maintain our quality standard, we do not clean:

• Biohazard or hazardous waste of any kind
• Hoarding or extreme clutter situations
• Exterior windows or outdoor spaces
• Inside walls or ceilings
• Fine china, crystal, antiques, or high-value collectibles
• Items that require climbing beyond a step stool

If you're unsure whether your home qualifies, mention it during your consultation and we'll let you know upfront.

Yes. Philly Cleaning Company is fully trained and insured. Your home and belongings are in safe, professional hands.

We take quality seriously. If something doesn't meet your expectations, contact us within 24 hours of your service and we'll make it right.

We serve Philadelphia, Philadelphia Suburbs, and South Jersey.